INTRODUCTION

The purchase of any service implies full acceptance of these Terms and Conditions. Please read them carefully before proceeding with your purchase.

PURCHASE OF SERVICES

Purchase procedure

To purchase our services, it is necessary to:

  • Select the desired service
  • Enter the required personal data
  • Select the payment method
  • Confirm the purchase

Order confirmation

Upon completion of the purchase, you will receive a confirmation email containing the order summary.

Prices

All prices are expressed in Euros and include VAT. We reserve the right to modify prices at any time, with the understanding that the price applied will be the one published on the website at the time of purchase.

Payments

We accept payments via credit cards, bank transfers, and other methods specified on the website. Payment must be made at the time of order. All transactions are protected by SSL encryption systems.

SPA SERVICES

Description

The SPA packages include access to the wellness areas of Hotel Splendid Sole for the duration specified at the time of purchase. The specific treatments included are detailed in the description of each package.

Specific conditions

  • It is mandatory to arrive at least 15 minutes before the scheduled time
  • It is necessary to bring swimwear and slippers (or purchase them at the Spa reception)
  • Access is prohibited to minors under 16 years of age unless accompanied by an adult
  • In case of health problems, it is recommended to consult a doctor before using the Spa services

JOURNEY THROUGH TASTE

Description

The Journey Through Taste package includes a dinner at the Hotel Splendid Sole restaurant according to the menu and methods specified in the package description.

Specific conditions

  • It is necessary to book at least 24 hours in advance
  • Any allergies or food intolerances must be communicated at the time of booking
  • The tasting menu cannot be modified, except for dietary requirements communicated in advance
  • Beverages may not be included in the price, as specified in the package description

CANCELLATIONS AND REFUNDS

Cancellation by the Customer

  • For cancellations made at least 48 hours in advance: full refund
  • For cancellations made between 48 and 24 hours before: 50% refund
  • For cancellations made less than 24 hours in advance: no refund

Booking modifications

Changes to date and time are subject to availability and must be requested at least 24 hours in advance.

Cancellation by the Hotel

In case of inability to provide the booked service, the Hotel will offer an equivalent alternative or a full refund, at the Customer’s choice.

Refund procedure

Refunds will be made using the same payment method used for the purchase within 14 days of cancellation.

GIFT VOUCHERS

Validity

Gift vouchers are valid for 12 months from the date of purchase, unless otherwise specified.

Usage

To use a gift voucher, it is necessary to book the service in advance by calling the indicated number.

Conditions

Vouchers are non-refundable and cannot be converted into cash. The voucher can be transferred to another person.

LIMITATION OF LIABILITY

Hotel Splendid Sole is committed to providing high-quality services, but cannot be held responsible for:

  • Indirect or consequential damages resulting from the use of services
  • Inability to provide services due to force majeure
  • Actions or omissions of third parties not directly controlled by the Hotel
  • Personal items lost or damaged during the use of services

PRIVACY AND PROTECTION OF PERSONAL DATA

Personal data provided during the purchase will be processed in accordance with our Privacy Policy and in compliance with EU Regulation 2016/679 (GDPR). For more information, please consult our Privacy Policy.

CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify these Terms and Conditions at any time. The changes will be effective from the moment of publication on the Site. Continued use of the Site after the publication of changes implies acceptance of these changes.

ALTERNATIVE DISPUTE RESOLUTION

According to art. 14 of EU Regulation no. 524/2013, we inform you that the European Commission has established an online platform for dispute resolution (ODR platform), accessible at the following link: http://ec.europa.eu/consumers/odr/.

CUSTOMER ASSISTANCE

For any information or assistance regarding the purchase of services, you can contact us using the references found on the website.o.